Returns & Warranty

At Mason Carter Jewellery, every piece is handmade to order with the highest level of care and craftsmanship. We stand behind our quality and offer a 100% Money Back Guarantee under the conditions below.

100% Money Back Guarantee (30 Days)

We offer a 30-day return window from the date your order is delivered.

To be eligible for a refund:

-The item must be returned in its original condition

If your item shows any signs of wear, damage, or alteration, we reserve the right to refuse a refund.

Non-Refundable Items

The following items are non-refundable:

-Custom or personalised jewellery (including engraved items)

-Bespoke pieces made specifically to your request

These items are made uniquely for you and cannot be resold.

Return Shipping

-If you are returning an item for a refund, you are responsible for return shipping costs

-All returns must be sent via Royal Mail Special Delivery

-Items must be securely packaged to avoid damage in transit

If your return is damaged during shipping due to poor packaging, the refund may be refused.

Faulty or Incorrect Items

If your item arrives:

-Broken on arrival

-With a faulty clasp

-Incorrect to what you ordered

-With a manufacturing defect

We will take full responsibility.

In these cases:

-We will cover return shipping

-You will be offered a repair, replacement, or full refund

1-Year Warranty

All jewellery comes with a 1-year warranty covering manufacturing faults.

This includes:

-Structural defects

-Faulty clasps

-Issues caused by our craftsmanship

If the issue is confirmed to be our fault, we will:

-Repair your item free of charge, or-

-Offer a replacement or refund where appropriate

What Is Not Covered

Our warranty does not cover:

-General wear and tear

-Scratches, dents, or surface damage

-Damage caused by misuse, accidents, or improper care

-Water damage or chemical exposure

-Any damage caused after delivery

If your item has been damaged after delivery, it will not be eligible for a refund.

Repairs

-If the damage is our fault, repairs are completely free

-If the damage is caused by the customer, we can still help — repairs will be offered at a charge

Refunds

-Refunds are issued to your original payment method only

-Once your return is received and inspected, we will notify you of the outcome

Important Note

As all items are handmade to order, we take great pride in ensuring each piece meets our quality standards before dispatch.
We are committed to fairness — if something is our fault, we will make it right. If damage occurs after delivery, we are unable to accept responsibility.

Contact Us

For all returns, warranty claims, or questions, please contact:
info@masoncarterjewellery.co.uk

A stylish 925 sterling silver 17” chain necklet featuring an initial M pendant set with lab grown diamonds. Personal, elegant, and easy to wear, this piece adds a meaningful sparkle that is perfect for everyday luxury or a thoughtful gift.

• 925 sterling silver 17” chain initial necklet set with lab grown diamonds, GH/SI quality.

Free Shipping

Includes a Free Yearly Polish Worth £30

• Delivery time: 5–10 business days
• Tracking: Tracking number provided

Enjoy complimentary UK shipping on your order, along with a free yearly polish worth £30 to maintain the shine and finish of your jewellery.

Royal Mail Special Delivery – £15

• Delivery time: 1–2 business days
• Tracking: Tracking number provided

Need your order sooner? Upgrade to Royal Mail Special Delivery at checkout for fast, secure delivery.

Need Help?

If you have any questions about your order or shipping, feel free to contact us.

Why the wait? Because we don’t mass produce. Every piece is handcrafted to order  giving you jewellery that’s made just for you, not sitting on a shelf.

Free Yearly Polish

At Mason Carter Jewellery, we believe your jewellery should look as exceptional as the day you received it.

That’s why we offer a complimentary yearly polish, keeping your piece looking its absolute best.

This service is normally priced at £30 (plus shipping).

What’s Included

-Professional cleaning and polishing

-Restoration of shine and finish

-Careful handling of your handmade piece

How It Works

You are entitled to one free polish per item, which must be requested:

-Exactly 1 year from your delivery date

-Within a 5-day window of that date

Requests made outside of this window will not be eligible for the free service.

Eligibility Requirements

To qualify for the free yearly polish:

-The item must have been purchased from Mason Carter Jewellery

-You must provide:

-Your order receipt

-The name on the order must match your request

We reserve the right to refuse the service if proof of purchase cannot be verified.

Shipping

-You are responsible for sending the item to us

-You may choose your preferred shipping method when sending

For the return:

-Your item will be sent back via Royal Mail Special Delivery

-A £15 return shipping fee will be required

Turnaround Time

-Please allow 2–3 weeks from the date we receive your item

Important Information

-This service is for polishing only and does not include repairs

-Only items originally purchased from Mason Carter Jewellery are eligible

-This offer is limited to one use per item

Why We Offer This

We don’t just create jewellery — we create pieces designed to last.
Our yearly polish service ensures your jewellery continues to reflect the quality, craftsmanship, and luxury it was made with.

Request Your Polish

To book your free yearly polish, please contact:

info@masoncarterjewellery.co.uk

Include your:

-Name

-Order number

-Delivery date